Bristol Airport UK

Their Story:

Bristol Airport has one terminal which sees 4.6 million passengers fly to over 90 destinations each year. Located 13km south of Bristol city centre in Somerset, south-west England, the airport allows flights for the public transport of passengers and for flying instruction.

When turning to Gunnebo, Bristol Airport wanted an innovative, efficient solution for controlling the flow of passengers into security control.

Their Goal:

To decrease  the processing times to get passengers into the airside lounges, whilst preventing  passenger  stress  and  allowing  passengers  more  time  in duty  free.   Rationale  –  airports  are  fined  if  the  processing  is  too  long and duty free is a big additional revenue stream for airports.

It was also important to be able to measure passenger queuing times and  to  record  their  patterns  of  movement  in  order  to establish  efficient  logistics.   The  information  is  also  necessary  to optimise  the  location  of  different  service  facilities  and  exits  at  the airport.

Gunnebo Solution:

Gunnebo  UK  and  ICTS  Europe,  both  leading providers  of  security  systems  to  the  aviation industry,  joined  forces  to  provide  an  innovative and  effective  pre-security  solution  to  speed  up the processing time to get passengers airside at Bristol  Airport.  Gunnebo  provided  nine  lanes  of high-security  and  high-capacity  Speed  Gates (SpeedStile  FP)  which  were  integrated  with ICTS’s Queue Management System, “SmartQ”.

Their Business Benefits:

After check-in, passengers at Bristol Airport scan their boarding cards in the queue management system SmartQ which can read different types of card (magnetic strip, bar code, etc.)  SmartQ logs the time of arrival, validates each passenger’s boarding pass and routes them to a certain lane. The database matches the time and location of each passenger to estimate and display accurate queuing times through the terminal. Queue times are combined to provide a complete picture of terminal operations, delivering detailed, real-time statistics on every journey and queue in the airport.

Quote from customer:

“The system has revolutionised the way we look at and manage our passengers in the terminals. We can now monitor the current ‘live’ status of our entrance gates and see how quickly the passengers are passing through them. If problems arise we can quickly take action. We can also deploy our personnel at times and in places where they are needed most,” commented Chris Ware, Head of Security at Bristol Airport.

​Passengers using Gunnebos pre-security gates at Bristol Airport.